answers to common questions
Don’t see your question here? Please email us at team@wakeupsupplements.com so we can help!
Order
We ship from our Mangawhai warehouse to New Zealand and Australia.
If we do not ship to your region and you'd like us to, please email team@wakeupsupplements.com
🇳🇿 New Zealand
Free express shipping on orders over $90 NZD
Flat rate of $10 NZ wide
Sent via NZ Post - delivery in 1–3 business days.
🇦🇺 Australia
Free standard shipping on orders over $99 AUD.
Flat rate of $20 AUD for orders below that.
Delivery via NZ Post in 3–8 business days.*
*Rural addresses, public holidays, and courier delays may add 1–2 extra days.
For full details, see our Shipping Policy.
We ship Tuesday, Thursdays + Fridays
If you need to change or cancel your order, or experience any issues with your product please email us as soon as possible at team@wakeupsupplements.com
Once parcels have been posted we are unable to amend your order. Please see returns policy for any other issues.
Payments
We accept Mastercard, Visa, Amex, Shop Pay, Apple Pay, Google Pay. Afterpay is coming. We do not store or have access to your card information.
If you need to change or cancel your order, please email us as soon as possible at team@wakeupsupplements.com Once parcels have been posted we are unable to amend your order. Please see returns policy for any other issues.
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Product use
There is insufficient research done on pregnant and breastfeeding women to determine the safety of many herbal ingredients.
However, we do know that Ashwagandha can cause uterine contractions and thus Wake Up and Wind Down are not safe for pregnancy.
As a company, we do not advise taking the Wake Up blend whilst breastfeeding.
Please seek advice from your trusted healthcare provider for tailored advice.
This depends on the type of medication.
Please reach out to us at team@wakeupsupplements.com so our Herbalist can advise whether our blends are safe for you; and additionally, please consult with your GP for individualised medical advice.
We do not recommend children who are pre-pubertal or under the age of 15 taking WU2W blends. When it comes to taking herbal supplements, it is not the body size that determines safety but instead it is maturity of key organs and metabolic systems.
Yes! These are the upper daily doses we recommend based on the active ingredients:
All blends, if taken alone: if you are not combining blends ie only taking one blend a day, you can safely have up to 2 doses daily.
Combining Blends, maximum doses as follows:
- 1 serve Wake Up + 1 serve Wind Down daily
- 1 serve Wind Down + 2 serves Sleep daily or vice versa
- 1 serve Wake Up + 2 serves Sleep, or vice versa
If taking ALL 3 blends in one day: please stay at 1 serve per product, per day.
Here is our recommended timing for taking the products:
Wake Up AM: Supports healthy mental energy for up to 6 hours, so best taken earlier in the day (not after dinner).
Wind Down PM: Taken any time of day or evening; best taken in times of high stress or burnout.
Sleep Blend: Supports relaxation and sleep, so best taken when approx. 30 minutes before bed.
Store in a cool, dry place or the fridge; reseal after use.
As we use real whole foods in our blends, mild clumping may occur if moisture gets into the product. If this happens, simply give your blend a stir.
Please refer to the expiration date on your package.
General Product Questions
All blends are delicious to take with multiple liquids, it is totally down to personal preference.
Wake Up pairs nicely with water, juice or in a smoothie.
Wind Down is delicious with water, but could also be mixed with hot milk, or served iced or in a smoothie or yoghurt
Sleep is best taken straight in the mouth or in a shot glass of water.
Yes, they are all refined sugar-free.
To find nutritional information, please see the last photo on each product page.
Our products are all made using vegan ingredients.
Our products are gluten free and dairy free.
They are made in a facility that also manufactures products containing dairy, wheat, oats, gluten, tree nuts (almonds, cashews), peanuts, eggs, sesame seeds, crustaceans, molluscs and fish.
That’s completely normal - everyone’s body responds a little differently. Our blends are made with natural ingredients like botanics, adaptogens, amino acids, and essential vitamins and minerals, all at therapeutic levels. They don’t work like pharmaceuticals that override your system. Instead, they work with your body, gently supporting balance and building benefits over time.
Here’s what you can expect:
- Some ingredients (like L-theanine, magnesium, glycine, tyrosine, and B-vitamins) can be felt straight away or within the first few days, helping with calm, focus, or more restful sleep.
- Others (like Ashwagandha, Bacopa, and Panax ginseng) are adaptogens and nootropics. These take a little longer - usually 2–6 weeks of consistent use - as your body adjusts and resilience builds.
- Ingredients like tart cherry that support natural melatonin production also work best with regular nightly use, rather than as a one-off.
✨ The key is consistency. Think of these blends like exercise or good sleep habits: the longer you keep them up, the more noticeable the results.
And remember - things like lifestyle, nutrition, stress levels, and sleep all play a role in how quickly you’ll feel the effects. If you’ve been consistent for a few weeks and still aren’t noticing any changes, reach out to our herbalist sometimes a small tweak in timing or routine makes all the difference.






